Tenterra Accessibility Statement
Last updated: 17 June 2025
Our Commitment
Tenterra is dedicated to making our website and online shopping experience inclusive and accessible to the widest possible audience, regardless of technology or ability. We strive to ensure that Tenterra.com meets or exceeds the requirements of the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA and complies with applicable accessibility regulations such as the Americans with Disabilities Act (ADA) and the Accessibility for Ontarians with Disabilities Act (AODA).
Measures We Take
To achieve and maintain accessibility, we:
-
Build with semantic HTML 5. All headings, landmarks, and form controls use clear, descriptive markup.
-
Design for keyboard navigation. Interactive components can be reached and operated without a mouse, with visible focus indicators.
-
Provide meaningful alternative text. Every product image, lifestyle photo, icon, and infographic includes descriptive alt attributes.
-
Maintain sufficient color contrast. Our color palette is tested to meet or exceed WCAG contrast ratios for text and interactive elements.
-
Caption multimedia. Product videos include synchronized captions; transcripts are available on request.
-
Optimize for screen-readers. ARIA labels, roles, and live-region announcements are added where necessary to clarify context.
-
Monitor performance. We test Core Web Vitals (LCP, CLS, INP) to ensure fast page loads, benefiting all users—including those who rely on assistive technology.
-
Conduct regular audits. Automated scans (Lighthouse, axe, WAVE) and manual keyboard / screen-reader reviews are performed at least quarterly.
Conformance Status
Tenterra.com is partially conformant with WCAG 2.2 Level AA. Partial conformance means that some parts of the site may not fully meet the standard. We are actively addressing any identified gaps and welcome your feedback (see “Tell Us What You Think” below).
Compatibility With Browsers & Assistive Technology
Tenterra.com is designed to work with:
-
Current versions of major desktop and mobile browsers (Chrome, Safari, Firefox, Edge).
-
Leading screen-readers such as NVDA, JAWS, VoiceOver, and TalkBack.
-
Standard screen magnifiers and voice-control software.
Technical Specifications
Accessibility of Tenterra.com relies on these technologies to function with your browser and assistive tools:
-
HTML 5
-
WAI-ARIA
-
CSS
-
JavaScript
These technologies are relied upon for conformance with WCAG 2.2.
Known Limitations
While we aim for full accessibility, you may encounter:
-
User-generated content (e.g., customer-submitted reviews) that lacks proper alt text. We are exploring automated and manual processes to improve this.
-
Third-party integrations (such as embedded chat or payment widgets) we do not fully control. We work with vendors to address accessibility issues as they arise.
If you experience any difficulty, please let us know so we can fix it promptly.
Tell Us What You Think
We value feedback from our community. If you encounter accessibility barriers on Tenterra.com—or if you have suggestions for improvement—please contact us:
We aim to respond to all accessibility feedback within 2 business days and to resolve issues within 15 business days, whenever feasible.
Ongoing Efforts
Accessibility is an ongoing journey. We:
-
Train our content, design, and development teams on inclusive best practices.
-
Integrate accessibility checks into every code release.
-
Re-audit major templates after significant design updates.
-
Stay informed about evolving guidelines and user needs.
Thank you for visiting Tenterra.com. We remain committed to providing a positive shopping experience for everyone.
